CUSTOMER CARE
If you have any questions or simply need assistance placing your order, we will be happy to help you. Our whatsapp chat will be available daily from 8:00AM - 6:00PM (GMT). +57 323 818 1212
PRESS INQUIRIES
If you would like to inquire about using ETTE DE ORO for a press shoot, please email info@ettedeoro.com
For marketing inquiries, please email isabella@ettedeoro.com
RETURNS
If you wish to return an item please send you request via email to info@ettedeoro.com o send us a message via whatsapp +57 323 818 1212.
DELIVERY INFORMATION
We ship worldwide.
We ship all orders via DHL and you will receive a tracking number 2 business days after your order is confirmed.
The delivery time frame depends on the zip code and type of shipment chosen at check out. It's possible to view an estimated delivery date at checkout.
PAYMENT METHOD
All payments are processed through PayPal.
To complete your order please login into your PayPal account at checkout. If you do not have a PayPal account you can easily create one during your purchase.
RETURN POLICY
You can request a return within 30 (thirty) calendar days after receiving the product.
The products to be returned must have the garments tag, with the hygienic protector in perfect condition, and all accessories that accompany it without any indication of use. You need to include the printed receipt
When we receive your return, it will be sent for analysis, so that we can make sure that the general conditions described above have been met. The deadline for this analysis will be up to 5 days.
HOW DOES THE EVALUATION OF A DEFECTIVE PRODUCT WORK?
Once we receive the defective product, it will take into analysis and come back to you within 30 days with a resolution. If the repair of the product requires further parts, it may take longer.
If the product can not be fixed and we don't have a similar one in stock for exchange, you will receive a full refund of the amount of your purchase.
ETTE DE ORO will not accept the exchange or repair of any product that shows signs of misuse and / or washing in violation of the instructions on the label.
HOW CAN I TRACK MY ORDER?
When your order has been shipped, you will receive a tracking number via email. With this tracking number, you will be able to track your order. Orders are shipped up to 2 days after payment is approved.
If you need further assistance, please contact us.
HOW TO REMOVE THE GLUE FROM THE BIKINI'S HYGIENIC PROTECTOR?
To remove the glue from the hygienic protector, you must carefully wash your piece with cold water and neutral soap.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Please contact our customer support at info@ettedeoro.com stating your new desired shipping address. If your order hasn't shipped yet, we will be able to change the destination.
If the order has already been shipped, it will be necessary to wait for it to return to our distribution center to be resent.
HOW SHOULD I CARE FOR MY ETTE DE ORO PIECES?
All of our products have washing instructions on the garments tag, and special care descriptions on our website. It is essential to read and follow these guidelines, as they are essential for your piece to maintain its original characteristics.
Nuestras opciones de envío, cambios y devoluciones.
Recogida en bodega de Bogotá (Listo en menos de 24H) GRATIS
Entrega mismo día hábil en Bogotá. Pedir antes de las 3PM
Entrega estándar en Bogotá. 1-3 días hábiles
Entrega en resto de Colombia. 2-4 días hábiles
Recuerda que tienes hasta 30 días para cambios y devoluciones. Escríbenos para conocer el proceso.